GrayGhost (Friday Harbor, WA)

First Impressions

I have always wondered why anybody would review a piece of equipment after having had it only one week. Well, I found out. They’re enthused! I’ve had the Livestrong LS10.0E for a week and a half, and have used it for four workouts. It is an absolutely awesome piece of engineering.
For the last twenty-two years, I have been an inspector, for all things welded and machined, on nuclear submarines. The fit and finish of the LS10.0E is exceptional. During assembly,I kept repeating to myself, “Oh, that’s a nice touch!” Even when I looked at something and thought, “Oh man, they screwed that up”, I found out that the only thing screwed up was me. All the parts were there, and all the tools required to put it together were included. The instructions are easy to follow, and provide the knowledge to assemble the elliptical without problems. The real plus is, it’s a well built piece of equipment.
On delivery, it looked like it had been shot out of a canon, and landed in the front yard. The local trucking company said they received it in that condition. We noted the state of the package on the invoice, and hauled it in the house. Despite the condition of the package, the only thing broken was the packaging. (Note to Livestrong: You need to have a simple 1x4 frame glued to the foam bottom. The foam alone is not likely to make the journey without being damaged.)
Using the LS10.0E is fairly straight forward, and it is an exceptionally quiet machine. I listen to music or audio files while I exercise, but even during the pauses between files, the LS10.0E is extremely quiet. It is a very smooth operating machine. If you have ever owned a cheap piece of exercise equipment that did the “klunk-klunk” while operating, the LS10.0E is the opposite. When putting it together, I noticed that all rotating parts are equipped with quality bearings. The foot pads/link arms/rollers are smooth and quiet. The rotating handlebars are not loose, and rotate smoothly. The flywheel is very quiet and spins smoothly. The panel controls all work as they are supposed to. The fan works, and is more than adequate. And although not the highest quality, the speakers are nice.
At week one, my feeling is, that this is one of the best buys, if not the best buy, in its price range. I’m glad I ran across reviews for it in my search. There are some niceties that would be great to have, but then it’s going to cost more. I’m more than happy about what I got for the price I paid.
Free Advice: There are two points during assembly, which could use extra attention. When attaching the console mast to the main frame, you have to remove the preinstalled bolts on the main frame before setting the mast on it. Don’t drop a bolt down the main frame hole. I don’t know how you would retrieve it without disassembling the flywheel covers. The other point is when pulling the console cable through the console mast. You need to display you best calm demeanor. The wire needs to be finessed through the mast, not jerked through. Use a dowel or ruler to help guide it through. That way everything will work when you plug it in.
I will be back in a few months, to give a longer term review.

Ozzy88 (Nutley, NJ)

Best value Purchase

I have used a Reebok Elliptical for 9 years and decided on the LS10 to replace the Reebok Rel8. I have researched all comparable Ellipticals and wanted to get the best machine for under $1000. The LS10.0E is the one I decided on for a few reasons other than the price. The machine is manufactured by Johnson which is a reptitubable manufacture of Ellipticals, Treadmills, Exercise bikes..etc. The LS10.0E had the features, such as a 20 level resistance, automatic incline, 20 inch stride along with 11 programs and LIVETRACK Interactive to track my progress. The machine is solid and sturdy with the 23 lb. Flywheel and smooth and quite. I’m very happy with my LS10.0E purchase and look forward to many years of workouts.

Michael

Works great, mostly...

Unit was received 2/7/2012, assembly took 1hr 45mins, very simple, and I am NOT an engineer. Works smooth and quiet, at least it did for the first two weeks.

The fan worked on the first evening of use, all three levels, but failed to turn on ever again. I have a report in to tech support, they are sending a replacement console.

The unit was very smooth for approx. 15 "miles" and now is beginning to "clank" at certain speeds, although it is very a mild noise. It seems to be concentrated in the flywheel area. The next week or two will tell if I have to call tech support again.

Anonymous

An Engineering Marvel

The LS10.0E was actually a replacement for my previous elliptical, which I purchased back in 2009. I had so many problems with the old one that the repair guy and I saw each other on a regular basis. He actually came to my house 5 times to fix it, and each time it was the same part that broke. The part that broke was the threaded stud that connected the lower link arm to the handle bar (both sides). The stud would sheer off causing me to fall to the floor (not very safe). I finally spoke with someone at the manufacturere that decided to replace the machine entirely. The LS10.0E is like a cadillac compared to my old machine. It is extremely quiet and is more robust all the way around. The design of the lower link arm/handle bar connection is designed in such a way that I feel confident it will last for many years to come. I highly recommend this to anyone. To the engineers who designed it, WELL DONE!!!

Anonymous (Moncton, NB)

great machine!

im a woman , i put it together by myself...instructions are really clear and easy to follow....all the tools needed are included.
i already tried it for 30 minutes, its really smooth, and really minimum noise when used, covered by TV sound.
fan is great...has 3 levels for the fan level 1 is more than enough. Its not important to me, but might be a plus for poeple in warm weather.

I give it 5 stars in general so far...i will update after a few months...but so far im really satisfied for the price i paid ($960 plus tax) and the quality of the machine.
Ive made searches on other ellipticals around the same price...none of them were comparable to this one (price versus quality)... best overal rating on most sites too...
i recommend it if you are looking for an elliptical to buy :-)

Anonymous (Candiac, QC)

Our best choice

After shopping for over 2 months for an elleptic, none was almost like the gym. Until I have tried this one: it was THE one! We wanted an elleptic that would feel like the gym. You cannot go wrong with this purchase.

Anonymous (Peoria, IL)

Solid Elliptical for Home Use

I shopped at several local stores for an elliptical before settling on the Livestrong 10.0. I tried it out at the store and it felt very solid but the display model had the clicking that other reviewers had mentioned. I figured if that was the only issue then I'd be happy.
Assembly took about 2 hours. Feeding the cable thru the mast was rather tedious and one of the greased arms didn't just slide on like stated in the instructions, but overall it was simple. The shrink wrapped hardware kits for each step was very helpful! I was missing the audio adapter cable and tried calling customer service. After being on hold I was told that no reps were available and that they would return my call in the order it was received... been 2 weeks with no callback. Emailing them was the only way to get a response & they sent my new cable out that same day.
I've being using the elliptical almost every morning for over 2 weeks now with no odd noises. I did make sure the machine was level, front and back, so hopefully that will prevent the clicking flywheel sound from starting up. Since I use this before work I love that there's an actual clock on the display so I can see what time it is.
Little annoying things: The water bottle holder is in an odd place (between the stationary handles) and is rather inconvenient to get to when you're working out. There is no display to show what's coming or what you've done like most ellipticals have. No actual "off" button on the display--you have to turn the power off on the front of the flywheel. The beeping when you turn on the power is also annoying. Like I said, little annoying things but overall a very solid piece of home exercise equipment.

Anonymous (Salt Lake City, UT)

You won't regret it!

I travel extensively and work out in the hotel gyms, so I have tried many different elliptical machines. I have not come across any other elliptical that I would rather have for home use. I actually look forward to working out on it! I have owned it for about a year and a half, put over 55 hours on it, and have had no problems at all. Very sturdy, smooth, and quiet. If someone came in my house and stole it, I would have to get another one for sure!

Anonymous (Bellevue, KY)

Great Product

Love this product. The hardest think about the assembly, was getting it in the house. It is 218 akward pounds. If you have a dollie or a helper should be no problem. I thought that I could manage on my own, and I did. Just would have been better with a little help. I weigh 260 pounds and this machine can handle me with zero issuses! It feels so comfortable to use. If I have one bad thing to say it's, I'm finding it hard to stay off of it. We have had it for 3 weeks now and I have skipped some weight training in order to workout on my LS 10.0. I am super-stoked to use the USB option with the online support. (Going to wait two more weeks before I give that a try. I will update when I have).

EllipticalGlider (Portland, OR)

Lots of leg work paid off

I looked around and tried Elllipticals for 3 months, wearing my boyfriend out as I dragged him from store to store. I wanted to make sure to get the best if I was going to spend that kind of money. I wanted one that wasn't going to grow dust in the corner.

I hemmed and hawed whether to have it delivered and put together or pick it up, bring it home and install it myself (with a little help from my boyfriend...maybe). After reading the reviews on here, that it took about one hour and 45 min. to put together and knowing I'd put a 3 station weight bench together once before I decided to tackle the project myself. The instructions were easy to follow though it would have been nice if they were printed larger...(enlarge them with a copy machine to make the install easier). All the parts where separated in the packaging by page which made it fast and easy to put together.

It works great EXCEPT for a clicking noise coming from the flywheel (which is already put together when you receive it) and I was made aware that this is true of other Livestrong Ellipticals after readig the reviews to I didn't panic. It doesn't seem to effect how it works, it just annoying to listen to it the whole time you work out. But I knew about that before ordering so.... I accept it because all the other models hurt my knees or had a downward sland to the pedals or the pedals where set further apart, all things that would make it uncomfortable to use.

I love the fan and that it has 3 speeds and that it actually works great. So many other models had fans but they didn't blow any air out or the air blew out in a direction that didn't come close to your body to cool you down.

I'd recommend this machine to anyone looking for good, high quality Elliptical machine.

going2befit (Chesapeake, VA)

Love my new Elliptical!

After a lot of research, I decided that the Livestrong elliptical 10.0e had everything I was looking for. It took me about 2 hours by myself to put it together, so if I can do it being a 28 year old female anyone can. I have to say that it is one of the best, sturdy machines that I have been on. I prefer this elliptical over any of the ones at the gym. Another great feature that I enjoy is the USB port, the ability to download programs to the machine, and then also transfer your workout to the computer to track your process. Once you get going the fan could be a bit stronger, but I guess anything is better then nothing. Defiantly worth the money!

EllipticalJ (Durham, NC)

Great workout machine

I am enjoying my new LS10.0E, getting a great workout and can vary the activity and work level. This is my 3rd elliptical after having worn out the others. Love the ability to incline the machine.

Omer (Valparaiso, IN)

Only thing for new buyer is that it takes good 3-4 hours for installation . But it is very easy and explanation in manual is easy to understand. Before buying this machine I checked alot of other machines including Sole, Smooth but I found other companies for same quality have at least 40-50 % higher price. If you want to use this ellpitical 10.0 at home for 3-4 hours per day then this is your best bet.

AHMB (Herndon, VA)

Wow, wow, wow...

I normally don’t write reviews (shame on me) but I do try to read every review someone else writes before making a purchase to get an idea of what pros and cons the product has to offer. And after reading every review I could find on the internet, and trying out several elliptical models at the store, I can proudly say I’m now an owner of the LIVESTRONG LS10.0E Elliptical. And, since I’m completely impressed with it (and think everyone should have one) I had to write a review and share with the next elliptical buyer that they do not need to look/research any further. The LIVESTRONG Elliptical models are one of the best in the market and you will not regret your purchase.

I’m 40 yrs old, have worked out for the last 20 years, and consider myself to be in excellent health and in good shape. I have used various cardio equipment, many of them being an elliptical at the gym, and the LS10.0E is kicking my butt! I’ve had it since early May and use it 4-5 times a week in the morning before going to work. To my dismay, I am still on level one and 60-80% incline. The resistance on this machine is fantastic! It really gives my arms, legs and butt a serious workout and I’ve already noticed results. The fan and the speakers are a wonderful addition. I have not used the heart rate monitor or the thumb drive so I can’t comment if it works well or not. I love the large foot pedals because it allows me to move my feet around when it starts to fall asleep. I think the movement of the handles and the pedals work well together. I’m not a runner but I feel like “I’m running” but without all the hard pounding on the knees.

My husband, who is an electrician, said the instructions were well written and it took him 4 – 5 hours to put together. Other than some of the pieces being extremely heavy (had to carry it up 4 flight of stairs) he didn’t have any issues or complaints about the installation and says one person can install it without running into problems. I did buy the floor mat since the elliptical is on carpet in our upstairs office. (Don’t be cheap – get the floor mat no matter what type of floor you have – it’s worth the extra $35). At first it felt a tiny bit wobbly being on carpet but now I don’t even notice it. I did buy the 2 year extended service plan as a safety measure. So far everything is working well but you never know what issues might come up after a year of use.

Are there any negatives or things the designer of this elliptical can improve on? Of course. Anything and everything out there can be made better, but right now I don’t have any negative comments except that I feel guilty when I don’t use it every day.

For all of you who can’t make a decision on what type of elliptical to invest in…get a LIVESTRONG model. It is very impressive to look at, is a very sturdy piece of equipment, is fairly quiet (even when changing the resistance), and the PRICE IS RIGHT! I promise, you will be the envy of all your friends because they’ll want to have one, too.

DrAich (Alexandria, VA)

Would I buy it again? Maybe.

For starters, this was a pretty easy machine to put together. The screws and bolts were plastic sealed in separate compartments for each step. The book was pretty easy to follow. It was super heavy if you live on an upstairs, but for an exercise machine that's a good thing.

The arms movement and the stride length are both pretty nice. The one thing that drives me absolutely nuts is the clicking noise when peddling. It seems that you absolutely have to keep your feet as narrowly on the footprint as possible, otherwise it clicks with each step, which is really rather annoying. I read the same thing on another review that had the same issue, but I wrote it off as a fluke. I think it's really just a design flaw or lousy materials, since it's in my machine too.

The machine itself is currently priced at $1000 and that's the same cost as the major sporting goods store that supplies LIVESTRONG products, the only difference is the people who sell this machine through LIVESTRONG are much more pleasant and helpful.

I haven't used many of the additional bells and whistles and to be perfectly honest, I'm not sure that I will. I am sure that they are nice, but I am just as happy doing my own pace at my selected incline and going as long as I like. I think that this will get much more use in the winter than this summer.

Long story short, would I buy it again? Maybe. I don't know that I will ever realize the $1000 worth of features that the machine offers, but I do enjoy it. I may have been better off buying the model a step down, but for now I am pleased with it for the most part. I really do hope though that the designers/manufacturers do something about the clicking, because it does detract from the exercise experience substantially. I suppose headphones could cover that though.

DeadLast (Allentown, PA)

Almost Completely Satisfied

I purchased the LS10.0E directly from Livestrong Fitness after trying it out at a local Dick's Sporting Goods. Purchase on the website proceeded fine however, I never received a confirmation email or tracking information. When I contacted the company by phone, it took several calls until I received the order information.

The unit did ship the day after the order was placed and I received it within 7 days.

The unit was packed very nicely and assembly was extremely easy. The hardware is shrink wrapped on a numbered card that corresponds to the assembly instructions. The drawings in the assembly instructions are extremely accurate and very easy to see. All the tools necessary for assembly were included with the unit and were more than adequate for their intended tasks. It took me about 2 hours to complete. Overall I was extremely pleased with the assembly process.

Once complete, the unit is very sturdy and appears to be extremely well made. The fit and finish of the machine is very pleasing.

I took care great leveling the machine because I have been very concerned with all of the reviewers who say their machines squeak or make noise.

I have used the machine for about 2 weeks now and overall I am almost completely satisfied with the unit. I love the amount of resistance that can be applied while exercising. I now believe the equipment at my local gyms must be completely worn out because the level of resistance their ellipticals offer doesn't even come close to this unit. The programs included are more than challenging and should be for a long time to come at my current fitness level. The striding action of this machine is extremely smooth and very comfortable. I have used it about 10 times now and haven't exprerience any back, hip, or lower extremity pain of any sort. I didn't realize that the unit has a built in fan so that came as a pleasant surprise. The included speakers for mp3 playback were better than expected but certainly no replacement for a good pair of headphones or quality stereo speakers. The quick buttons for elevation and level on the outside of the console are great and make it easy to change your workout settings.

There are a few things about the machine that I don't appreciate. The handlebars come extremely close to the console while striding. Perhaps it has to be designed this way to provide maximum comfort while striding but since I have very wide shoulders it makes it very difficult to hit buttons while exercising. The heart rate monitor on the inner handle bars seem to register accurately but they take an extremely long time to reach the actual heart rate. Sometimes 2 minutes or more. I also think it would be better if the sensors for this were on the outer handles.

All in all this is a very good machine and seems to be fairly priced. I was surprised to find that the rest of my family seems to love it and has already gotten far more use than I initially anticpated. I am listening diligently for squeaking and other noises - so far so good. I would definitely recommend this unit to anyone.

Maverick (Costa Mesa, CA)

One of the best products on market

The elliptical machine is a superior product. I compared several options and liked this one. It has a very sturdy and robust design and aesthetics are similar to pro machines. The movement is really smooth and helps in targeting abs and different areas while exercising, I would give it a 5 star rating. The machine designed exceptionally well. The color schem and design is appealing

gdutton (Los Angeles, CA)

Solid machine, with some squeaks

We have had this machine for several weeks now, and so far it has given both me and my wife a great workout. The action is smooth, and the resistance settings give a wide range of challenges. The machine still has a few clicks and clacks that I cannot quite pin down, even having retightened all the screws, which is a bit annoying. We also ran into some initial quality control issues, as when it arrived the front stabilizer bar screws didn't work, and there was an axle problem. These were resolved under warranty, and the Livestrong Customer Service reps. were among the best I have ever had interaction with. They were superb, as was the contract repairman.

The program settings are quite good too, but there are a few annoying features. Why can the user settings not retain your weight?? Seems silly to have to enter your weight every time you start. Other than that the electronics are good, the fan works, the speakers are pretty decent. I wish it had a progress bar instead of just timing and resistance readouts, as this would give you visual feedback for where you are in a routine.

All in all a good machine that has smooth action and seems kinetically well-designed and comfortable.

Anonymous (Old Monroe, MO)

Exceptional piece of equipment

I researched all ellipticals and this by far was the best,

EllipticalUser (Mountlake Terrace, WA)

LS10.0 E

Great machine with good quality construction. Only grief i'd mention is the packing is not designed well. It was evident that the product was able to easily break through the box in shipping. Shipping is performed by ABF, who are notorious for delivering damaged goods. HOWEVER, the machine was able to be assembled properly with minimal damage from the big hole in the side of the box. For the parts that were damaged-customer service sent replacement parts with no hesitation! That really reinforced the value of this product. They make sure you're happy. With the 3yr warranty and year of labor included it's a better value than the competition.

Durability: I weigh 250lbs and am 6 feet tall and the wobble is minimal when pushing this machine to the maximum effort. Expect what you'd get with a commercial machine wobble-wise. Meaning...not much!!

Dean (Clarkston, GA)

Unhappy with the purchase

Bought the machine about a month ago. We love being able to use an eliptical at home, but after a month we are unsure if this machine will last much longer.

There are more and more noises/wobbles popping up every day, even after tightening and checking every possible joint I can't get it to stop.

I have to admit customer service is fantastic. I have been working with them, they have now decided to ship out new parts and a tech will come by to install them.

All of this is great, but as I said earlier, we are worried that even if it gets fixed, it won't last. And I have now spent way too many hours trying to tweak this machine, and on the phone with customer support to give it a very positive review. If it was easy to return a machine like this for a refund, we would have done it already.

OldandSlow (Hendersonville, TN)

Finally Received It!

Just picked-up the LS 10 last night from Dicks after 4 weeks of back and forth on trying to make a purchase. Originally wanted the LS 8 , however due to quality issues internally it was not available at Dicks. I was directed to 3 different stores and each showed inventory but had no stock . I then stepped up to the LS 10 and it also was shown to be in inventory but then found to be out of stock. I then ordered and it arrived in about 10 days. Assembly took 2 hours and just missing one screw... Believe me no matter what your skill level one person will not be able to assemble in less than 2 hours... I hope to get several years of enjoyment. I will update after a few months

tate (Humble, TX)

Machine works really well

The only issue I have had so far is the speed, It is not reading correct. I have only had my elliptical a few days so it is still to early to give a real good review on it . But I have been using elliptical machines for several years and this one seems to be as good or better than any I have used in the past.

Fletch (Columbia, SC)

Just about all you could want for the price

My wife and I shopped around and tried numerous ellipticals from all the major manufacturers. The first thing to say is that the SIXSTAR Certification is not a gimmick. It is amazing as you go from one elliptical to another how different they feel. All of the SIXSTAR models we tried were markedly more comfortable to use than their counterparts. We ultimately chose the 10.0E because of the construction, smoothness, and features. The speakers, fan, and ability to save workout info are nice non-essentials that make the workouts more enjoyable.

The packaging and assembly instructions were excellent and the hardware separated into compartments by step was very easy to use. To me, a measure of quality is not only that you have everything needed, but also that you don't have anything you don't need. Every part required was there and in exactly the right amount.

With all of that said, there are only a few things I wish the 10.0E had (and believe would be reasonable at this price point):

1. A chest strap or at least the ability to use a Polar heart rate chest strap. The hand grips are awkward to hold and take entirely too long to give an accurate reading. Also, I wish the heart rate function would continue to work after the end of a workout program. My 6 year old treadmill (a different brand made by the same manufacturer) has a chest strap.

2. When using programs, it would be nice to have some "look ahead" ability on the display to see what incline or resistance is coming. It's psychological I know, but it's helpful to know how big the upcoming "hill" might be.

3. The ability to store your user info . It's a bit annoying to have to enter your weight every time you start a workout. I also wonder about the accuracy of the calorie count because it seems to be solely based on weight.

4. A better drink holder. The holder, positioned between the hear rate handles, is difficult to use. If you're working hard, finding the holder when returning the bottle is a challenge.

I attempted to update the firmware of the console using the provided USB drive. It would not recognize the update. All works well, but I don't know why the firmware would not read. I e-mailed customer support about this and to date (3 weeks) have not received a reply.

With the exception of the heart rate monitor issue, the other concerns are minor. Overall, we are both very pleased with this elliptical and would recommend it to anyone considering an elliptical.

APHL (Columbia, MO)

It's nice exercising at home!

We have owned our elliptical for 3 weeks now and love it. We purchased it because my husband was concerned about my safety walking in public at an indoor track or on a trail or road. Being middle aged, we wanted to purchase a machine that would be easy on our joints and feet and fit both my husband and I despite our 8" height difference. We had it assembled for us to be sure it was done right and we haven't had any problems with it at all.
Because it's right at home, I actually exercise more often. I enjoy the different programs and the fan that is on the machine.

HappyCustomer (Livonia, MI)

Love it!

While I have only used my Livestong 10.0 Elliptical a few times so far I think it’s GREAT! It’s quiet, smooth and sturdy. The fan is a touch loud, even on the lowest setting, but it works well. The speakers have a much better sound quality than I was expecting. The assembly was easy. It took my husband and me about 2 hours. We especially liked how the hardware for each step was packaged and labeled separately. We are VERY pleased with our purchase!

Dissatisfied (Shreveport, LA)

Noisy after first week

I bought a LS10.0E about 3 weeks ago, the first week I loved it.. I was so impressed.. however I noticed a squeaky flywheel, I pushed the cover around and it went away.. then after the first week , the noise level increased and I had the adjust the flywheel cover almost every time I got on the machine.. Today I was not able to complete my workout since the noise was so distracting and I could not make it go way after spending 20 mins on it.. I am very unhappy with the product.. you would expect it to be better for the price you pay.. I would not recommend it to any one else. On hind sight I should have bought the SOLE E35 which is consumer reports best buy.. now I know why LS10.0E is not in the consumer report best buy list.

JayBird (Charlotte, NC)

Gym Quality at Affordable price

I Checked the reviews on many competitors and was headed to buy a Sole E35.After trying the Sole and the LS10.0E there was no contest. For $300 less the Livestrong was a better deal and felt Tighter. got the Box home and was able to assemble in just over 1.5 hours.Instructions were designed for "Anyone" to assemble. Already used it Twice and my wife and I are both Very Happy. I see why they are SOLD out until Late Feb. Great Value and very Solid Machine .

Parman (Opa Locka, FL)

What I was looking for

I am recovering from a long term illness, and was recently cleared for vigorous exercise . I checked all of the reviews, looking particularly at reliability and quality. This one got a good review, on par with the Sole E25. I looked at it at Dick's Sporting goods and was sold on ther fact that it was perfect for the use I intended it for.
First, assembly was as easy as could be expected. The instructions were concise, and all necessary parts were intact and laid out for easy recognition. I took a good 45 minutes to unpack and inventory everything, and then about 3-1/2 hours to assemble, taking my time to assure that it was done correctly. The only two problems I encountered were 1) The cable to connect an MP3 or ipod was missing. I contacted Livestrong by e-mail, they responded the next day, and sent a replacement out immediately. 2) I am getting a groaning sound from the right side where the treadle connects. I checked the manual and it said it might not be level (it has leveling feet). I checked it and it is fine. Next, I will take off the treadle and relubricate the contact points. I believe this will do the trick, but if not, I am certain that customer service will help solve the problem.
Now, to the workout. For someone who has not exercised strenuously for sometime, I found it very challenging. I have been using the manual setting so I can control the resistance and incline as I go. I have done four relatively brief workouts, but I am finding improvement. If you need an elliptical for general exercise, improve endurance, lose weight. look no further. I highly recommend it.

F8tmtr (Greeley, CO)

Great Customer Service, But...

Overall the unit is pretty good. We bought this to replace our previous unit, which was a SOLE. So far we prefer this one (when it’s working correctly) to the SOLE. We have had minor problems with the unit since we took it out of the box.

While I have never been connected to a customer service representative when I call, they always call me back within 24 hours.

The biggest problem we’ve been having is a loud ‘knocking’ noise from the right hand pedal assembly. Johnson immediately sent out replacement parts for the unit’s pedal assembly. Replacing the parts solved the initial problem; however, we now have new noises emanating from the unit.

We’ve also encountered issues with the consistency of the electronics. Random workouts will report drastically different results for calories burned and distance traveled, though the same user settings were used as those for the three-to-four previous workouts. While this is not a big deal, it should work right.

Even though we’ve had a rocky start, we hope to get a good four to five years out of this unit. If the customer service remains consistent, I expect we will.

This is the best customer service I have had with a fitness equipment company, which is why we will stick with them.

*Note: I would recommend this unit to a friend if we can get it to work consistently and correctly.

BWSC (Murrells Inlet, SC)

easy assembly

This elliptical is much easier to assemble than I ever imagined! Very good instructions, and the parts are divided as you need them step-by-step. Excellent!

kelly (Loveland, CO)

Great Deal!

This product is very sturdy and easy to use. One of the pedals does squeak a little, but if I repositon my foot it goes away. Otherwise this is an amazing piece of equiptment I would recommend to anyone!