Voluntary Safety Recall
Important Voluntary Recall Notice
Johnson Health Tech has identified a potential problem with 2009-2010 elliptical models manufactured under the LIVESTRONG® brand name and distributed in the United States. In some instances, it is possible for the pedal to become disengaged, which has the potential to cause a user to slip and fall. Most of the issues are occurring directly out of the box and no injuries have been recorded.
The LS7.9e, LS9.9e, and LS12.9e models are affected. If you have purchased one of these models, we ask that you cease using it immediately until we determine if your unit is part of the recall.
We are actively working on a voluntary corrective action plan, including a repair process. If you own one of these units, please cease use immediately and contact Johnson Health Tech at 1-800-962-3596, or at ellipticalsupport@livestrongfitness.com for further instruction.