Policies

Parts and Accessories Shipments:

LIVESTRONGFitness.com provides FREE UPS Ground Shipping to the contiguous 48 states. Most in-stock orders ship within 1-2 business days. Please note, per UPS policy, address changes or corrections to parts and accessory shipments will cost $11 per occurrence if changes are made after your order is submitted.

Treadmills, Ellipticals and Bikes Shipments (excluding LIVESTRONG by Matrix):

Your product will ship FREE via motor freight and includes inside delivery to the 48 contiguous US states only. Please note any visible damage to the packaging on the delivery receipt if applicable.

Shipping time can range between 6-9 business days. The shipping company will contact you a few days prior to delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday.

** Delivery of your item will be performed by a motor freight carrier and will be delivered with either a 40 ft tractor trailer that is 13'6" high or a 32 ft straight truck that is 12'6" high. If the motor carrier cannot safely perform this delivery for any reason (including but not limited to: weight limitations, low hanging wires, or unsuitable road or driveway conditions), the buyer will be responsible to make other arrangements. These include picking the unit up at the motor carrier terminal, or meeting the motor carrier at a predetermined time and location to transfer the unit to a vehicle or trailer provided by the buyer.

*** Standard Inside delivery will be performed by placing the item in the garage or over the threshold of the first available ground level door of the house, and will not include room of choice or any steps. The driver must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach.

All products sold through the LIVESTRONG® Fitness website ship directly from Johnson Health Tech NA.

If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply.


Holiday Deadline for 12/24 Delivery

Orders must be received by 11:59 AM Central Standard Time on 12/12/13 for 12/24/13 delivery. Not applicable on bronze, silver or gold shipping services.


Shipping Options (excluding LIVESTRONG by Matrix):


Standard Inside Delivery - FREE

Large items ship via motor freight and will be placed in the garage or over the first threshold of the first available ground level door. Does not include room of choice or any steps.


Bronze Service - $100.00

Product is unloaded and delivered inside customers home to the room of choice. The customer is responsible to unpack and assemble the product. The standard inside delivery guidelines apply.

Silver Service - $150.00

Product is unloaded and delivered inside customers home to the room of choice and debris is removed from customer's home. Customer is responsible for product assembly. The standard inside delivery guidelines apply.

Gold Service - $225.00

Product is delivered, unpacked and assembled in the room of choice. Packaging debris is also removed. Gold service does not include installation of accessories (including, but not limited to the Passport Player) or product maintenance (including, but not limited to, treadmill belt lubrication). The standard inside delivery guidelines apply.

Livestrong by Matrix Product(s) Shipping Policy:

Customer must complete site survey in order to ensure the installers are prepared with all information to make the install successful. The Matrix Installation group will deliver, assemble, install in room of choice and remove all debris. Customer will receive a 48hr pre-call to confirm date and estimated time.

Once the order ships – the installer has up to 10 business days to complete the install. The customer will receive a 48 hr pre-call. The customer cannot request a specific date or time on this type of delivery. Depending on the site information this will either be built on site or delivered pre-built.

Delivery of your item will be performed by a motor freight carrier and will be delivered with either a 40 ft tractor trailer that is 13'6" high or a 32 ft straight truck that is 12'6" high. If the motor carrier cannot safely perform this delivery for any reason (including but not limited to: weight limitations, low hanging wires, or unsuitable road or driveway conditions), the buyer will be responsible to make other arrangements. These include picking the unit up at the motor carrier terminal, or meeting the motor carrier at a predetermined time and location to transfer the unit to a vehicle or trailer provided by the buyer.

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30-day Guarantee

LIVESTRONG® Fitness guarantees full satisfaction on all of our products. We want you to be happy with your purchase and enjoy years of quality workouts, however, we understand that you may have to return an order. So, if in the first 30 days you're not fully satisfied with your equipment for any reason, we'll take it back for a full product refund or credit (minus return freight & assembly charges). To obtain a Return Merchandise Authorization (RMA) number, please contact Customer Service at 877-700-8730. We will credit your purchase price upon receipt of the authorized returned item. Products returned without an RMA will not be accepted at our warehouse.

Promotional Policy

For promotional purchases, any offers cannot be combined with other offers. Offers are valid once to a customer. Offers not valid in retail stores or on previous purchases. Offers are subject to availability and may change at any time. Free warranty promotions not valid in Florida.

Return Policy

To be eligible for a complete product refund or credit (minus return freight charges), you must:

  • Package unit in original packaging
  • Obtain an RMA number from Customer Service within 30 days of delivery
  • JHTNA will contact the freight carrier to pick up packaged product at customer location
  • Once unit is returned back to JHTNA, JHTNA will refund the original order total minus return shipping charges.

It's recommended that customers retain the original packing material for at least 30 days, in the event the unit needs to be returned. Return pick-ups are made Monday through Friday during normal business hours.

 

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Parts Return Policy

You must contact Johnson Health Tech North America (JHTNA) at 1-888-993-3199 to obtain a return authorization number and an unused parts credit form before you return your item. No refund will be given without an RA number. You must contact JHTNA to return your item within 30 days of the original purchase to receive a refund. No returns will be accepted after 30 days. All items must be returned in new and working condition to receive a refund. If possible, pack the return in the original shipping package with original packing materials. The packing slip and unused parts credit form must be included in the box. The original shipping fee is non-refundable, and customer is responsible for all return shipping costs.

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Internet Return Policy

ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER SUPPLIED BY JOHNSON HEALTH TECH NA.You must call 1-800-244-4192 and speak to a return specialist for authorization. Johnson Health Tech NA will authorize returns under the following conditions:

  1. Customer Responsibility- Customer responsible for all return freight and possible packaging costs, IF:
  2. (These costs will be deducted from customer's refund amount):
    1. Customer cancelled order after unit has shipped from Johnson Health Tech NA
    2. Customer refuses unit at time of delivery for any reason other than damaged package.
    3. Customer can not be reached or does not contact the shipping company back within 3 attempts of initial contact. At which point Johnson Health Tech NA will determine the unit undeliverable.
    4. Buyer's Remorse - Authorization to return the unit must be made within 30 days from receipt of product.
    5. Customer refuses to allow Johnson Health Tech NA to perform service calls to repair unit. Johnson Health Tech NA's obligation under this warranty is limited to repairing or replacing at our option.

Item may be subject to a re-packaging fee. All original packaging must accompany the returned product to avoid a restocking fee (restocking fee may cost up to 20% of items cost if original packaging is not used). If you return an item due to size limitations, you are still responsible for freight costs both ways and a restocking fee may apply. The customer will be responsible for getting product beyond the threshold/door and help carrier place unit onto the truck.

  1. Johnson Health Tech NA's Responsibility - Johnson Health Tech NA will assume all shipping charges, IF:
    1. Noted visible packaging damage and refused delivery. Customer should contact Johnson Health Tech NA to inform them of refused delivery. No Return Authorization will be issued in this situation (damage of package must be noted on delivery receipt).
    2. Noted visible packaging damage received delivery (damage of package must be noted on delivery receipt).
    3. Unit is non-repairable as determined by Johnson Health Tech NA Customer Service Dept.
    4. Customer received unit other than what he/she ordered.

The customer will be responsible for getting product beyond the threshold/door and help carrier place unit onto the truck.

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Refund/Exchange Policy

Refunds

Customers with a return will be refunded once the unit is received back by Johnson Health Tech NA. Please allow 6-8 weeks for refunds to be processed.

Exchanges

A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Johnson Health Tech NA.

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Manufacturer's Warranty Policy

"This warranty applies only to the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective frame, motor, electronic component, or defective part and is the sole remedy of the warranty. If the consumer is not located within 150 miles of a Johnson Health Tech NA authorized service provider, Johnson Health Tech NA will pay service provider's mileage up to 150 miles, any additional mileage is the responsibility of the customer. The warranty does not cover normal wear and tear, improper assembly or maintenance or installation of parts or accessories not originally intended or compatible with the treadmill as sold. This equipment is intended for in-home use only. Do not use this equipment in any commercial, rental, school or institutional setting. Failure to comply will void the warranty. The warranty does not apply to damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, or neglect. Johnson Health Tech NA shall not be responsible for incidental or consequential damages. All returns must be pre-authorized by Johnson Health Tech NA. Johnson Health Tech NA' obligation under this warranty is limited to replacing or repairing, at Johnson Health Tech NA' option, the product at one of its authorized service centers. A Johnson Health Tech NA authorized service center must receive all products for which a warranty claim is made. These products must be received with all freight and other transportation charges prepaid, accompanied by sufficient proof of purchase. Parts and electronic components reconditioned to "as new condition" by Johnson Health Tech NA or its vendors may sometimes be supplied as warranty replacement parts and constitute fulfillment of warranty terms. This warranty gives you specific legal rights, and your rights may vary from state to state."

Johnson Health Tech NA shall honor the warranty of all products sold through the internet channel as stated in the owner's manual included with the machine. The only exception to this are refurbished products sold through E-bay and Johnson Health Tech NA website, which has a "modified" warranty as listed in the listing description.

Do not use equipment in any location that is not temperature controlled, such as but not limited to garages, porches, pool rooms, bathrooms, car ports, or outdoors. Failure to comply will void the warranty.

Johnson Health Tech NA's obligation under our warranty policy is to repair or replace at our option.

If Johnson Health Tech NA determines that a product sold through the Internet Channel should be returned, Johnson Health Tech NA will issue an RA and will be responsible for all freight back to our facility. The consumers' obligation is limited to breaking down the machine and preparing it for return delivery, within 15 days of receipt of product.

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Treadmill Doctor 360 Degree Guarantee Extended Service Plan

Terms and Conditions
  1. DEFINITIONS
    1. "Obligor", "We", "Us" and "Our" mean the company obligated under this Agreement, National Product Care Company, [175 West Jackson Blvd, Chicago, Illinois 60604], except in Arizona, Florida, Oklahoma and Wisconsin, where it is SERVICE SAVER , INCORPORATED, 175 West Jackson Blvd, Chicago, Illinois 60604, (800) 209-6206; in Florida, the license number is: 80173; or in Texas, where it is National Product Care Company dba Texas National Product Care Company, Inc., 175 West Jackson Blvd, Chicago, Illinois 60604; or in Maine, where it is the Selling Retailer.
    2. "You" and "Your" mean the purchaser of the Covered Product(s) and any authorized transferee/assignee of the purchaser.
    3. "Administrator" means TWG Innovative Solutions, Inc. (TWGIS), P.O. Box 427, Golden, Colorado 80402, (800) 750-4766.
    4. "Selling Retailer" means the entity selling the Covered Product and this Agreement.
    5. "Covered Product" means the consumer item(s) which You purchased and is covered by this Agreement.
    6. "Agreement" means the terms, conditions, limitations and exclusions, including Your sales receipt.
  2. REPAIR PLAN
    1. Term: Term and coverage for labor begin upon expiration of the manufacturer's warranty for labor and continue for the period indicated on Your sales receipt. Coverage for parts begins upon expiration of the manufacturer's warranty for parts. In the event Your Covered Product is being serviced by an authorized service center when this Agreement expires, the term of this Agreement will be extended until covered repair has been completed.
    2. Coverage: Through the Administrator, We will repair the Covered Product, at Our discretion, when required due to a mechanical or electrical breakdown, including those experienced during normal wear and tear. A mechanical or electrical breakdown caused by a direct result of a power surge is also covered. The Covered Product must fail during normal usage. Parts will be replaced with those of like kind and quality, and may be new or remanufactured. If the Covered Product cannot be repaired, if the cost of the repair exceeds the original purchase price or if parts are no longer available due to the age of the Covered Product or are discontinued by the manufacturer, the Covered Product will be replaced with a product of equal or similar features and functionality
    3. Limit of Liability: The limit of liability is the least of the cost of (1) the purchase price of the Covered Product excluding tax and delivery costs or (2) authorized repairs not to exceed the purchase price of the Covered Product or (3) replacement of the Covered Product with a product with equal or similar features and functionality or (4) reimbursement for authorized repairs or replacement. Upon replacement, there is no longer any obligation for the replaced product under this Agreement.
    4. No Lemon Policy: During the term of this Agreement, after three (3) service repairs have been completed on the same component of an individual Covered Product and that Covered Product component requires a fourth repair, as determined by Us, We will replace it with a product of comparable performance. Upon replacement, there is no longer any obligation for the replaced product under this Agreement. No Lemon Policy does not apply to repairs during the manufacturer's warranty.
    5. What to do when Your Product fails to Operate: Call the Administrator's 24-hour customer service toll-free number at (800) 750-4766 for the appropriate authorized service center. All repairs must be authorized by the Administrator prior to performance of work. Claims on unauthorized repairs may be denied. Many oversights, which are not covered under this Agreement, can be due to simple circumstances such as the Covered Product not being switched on, being unplugged, or a fuse blown at the junction box. For a Covered Product that uses batteries as the prime power supply, or a remote control unit, please check that the batteries do not need replacing or recharging.
    6. Service Deliverables: There is no deductible required to obtain service for Your Covered Product. You will receive service on Your Covered Product using the same type of service provided during the manufacturer's warranty as described below: Carry-In: Covered Products must be delivered and picked up by You at an authorized service center during normal business hours. In the event a Covered Product must be shipped to a central service facility, We will pay for the return shipping cost. In-Home: Service will be performed in Your home. The authorized service center may opt to remove the Covered Product to perform service inshop and will return the Covered Product upon completion. Additional time and mileage charges for in-home repairs outside of twenty-five (25) contiguous land miles or the normal service radius of the authorized service center are not covered by this Agreement. In the event a Covered Product must be shipped to a central service facility, We will pay for two-way shipping to the point of repair and thereafter.
  3. WHAT IS NOT COVERED
    1. PRODUCTS NOT ORIGINALLY COVERED BY A MANUFACTURER'S WARRANTY;
    2. PRODUCT REPAIRS THAT SHOULD BE COVERED BY THE MANUFACTURER'S WARRANTY OR ARE A RESULT OF A RECALL, REGARDLESS OF THE MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS;
    3. PERIODIC CHECKUPS AND/OR PREVENTATIVE MAINTENANCE AS DIRECTED BY THE MANUFACTURER
    4. INHERENT PRODUCT DEFECTS OR PARTS FAILURE DUE TO A RECALL;
    5. ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS AGREEMENT AND/OR ANY PRODUCT SOLD "AS -IS" INCLUDING BUT NOT LIMITED TO FLOOR MODELS, DEMONSTRATION MODELS, ETC.;
    6. PARTS OR REPAIRS DUE TO NORMAL WEAR AND TEAR UNLESS TIED TO A BREAKDOWN AND ITEMS NORMALLY DESIGNED TO BE PERIODICALLY REPLACED BY YOU DURING THE LIFE OF THE COVERED PRODUCT, INCLUDING BUT NOT LIMITED TO BATTERIES, CABLES, HANDLEBARS, LIGHT BULBS, SEAT POSTS, TIRES, TUBES, ETC.;
    7. DAMAGE FROM ACCIDENT, ABUSE, MISUSE, MISHANDLING, NEGLIGENCE, INTRODUCTION OF FOREIGN OBJECTS INTO THE COVERED PRODUCT, UNAUTHORIZED MODIFICATIONS OR ALTERATIONS TO A COVERED PRODUCT, ANY COVERED PRODUCT WITH REMOVED OR ALTERED SERIAL NUMBERS, FAILURE TO FOLLOW THE MANUFACTURER'S INSTRUCTIONS, AND EXTERNAL CAUSES INCLUDING THIRD PARTY ACTIONS, FIRE, THEFT, INSECTS, ANIMALS, EXPOSURE TO WEATHER CONDITIONS, EXTREME TEMPERATURE, WINDSTORM, SAND, DIRT, HAIL, EARTHQUAKE, FLOOD, WATER, ACTS OF GOD OR CONSEQUENTIAL LOSS OF ANY NATURE;
    8. LOSS OR DAMAGE CAUSED BY WAR, INVASION OR ACT OF FOREIGN ENEMY, HOSTILITIES, CIVIL WAR, REBELLION, RIOT, STRIKE, LABOR DISTURBANCE, LOCKOUT, OR CIVIL COMMOTION;
    9. INCIDENTAL, CONSEQUENTIAL OR SECONDARY DAMAGES OR DELAY IN RENDERING SERVICE UNDER THIS AGREEMENT, OR LOSS OF USE OR TIME DURING THE PERIOD THAT THE COVERED PRODUCT IS AT AN AUTHORIZED SERVICE CENTER OR OTHERWISE AWAITING PARTS;
    10. ANY PRODUCT USED IN A COMMERCIAL SETTING OR RENTAL BASIS;
    11. FAILURES THAT OCCUR OUTSIDE OF THE 50 STATES OF THE UNITED STATES OF AMERICA, INCLUDING THE DISTRICT OF COLUMBIA;
    12. NONFUNCTIONAL OR AESTHETIC PARTS INCLUDING BUT NOT LIMITED TO PLASTIC PARTS, SHELVES, DRAWERS, RACKS, KNOBS, ROLLERS, BASKETS, SCRATCHES, HANDLES, COSMETIC PARTS OR PEELING AND DENTS, NONFUNCTIONAL PARTS ARE THOSE PARTS THAT ARE NOT CRITICAL TO THE PERFORMANCE OF THE PRODUCT'S ESSENTIAL FUNCTION, EXTERNAL EQUIPMENT SUCH AS PIPES, PLUMBING, POWER SOURCES ETC. USED OR MODIFIED FOR THE PURPOSE OF USE WITH OR FOR THE COVERED PRODUCT, A PART THAT IF MISSING OR BROKEN, DOES NOT RESULT IN THE PRODUCT BEING NON-OPERATIONAL;
    13. UNAUTHORIZED REPAIRS AND/OR PARTS;
    14. COST OF INSTALLATION, SET-UP, DIAGNOSTIC CHARGES, REMOVAL OR REINSTALLATION OF THE COVERED PRODUCT;
    15. ACCESSORIES USED IN CONJUNCTION WITH A COVERED PRODUCT;
    16. ANY LOSS OTHER THAN A COVERED BREAKDOWN OF THE COVERED PRODUCT;
    17. LOSS OF DATA OR ANY MECHANICAL BREAKDOWN OR DAMAGE CAUSED BY A COMPUTER OR SOFTWARE VIRUS;
    18. SERVICE WHERE NO PROBLEM CAN BE FOUND;
    19. BREAKDOWNS WHICH ARE NOT REPORTED WITHIN THE TERM OF THIS AGREEMENT;
    20. FAILURE AS A RESULT FROM RUST OR CORROSION ON ANY COVERED PRODUCT OR PART;
    21. INCORRECT CONNECTION OF SIGNAL LEADS OR INCORRECT ELECTRICAL SUPPLY AND FAILURE OR IMPROPER USE OF ANY ELECTRICAL SOURCE;
    22. ABNORMAL VARIATION OF ELECTRICITY OR WATER SUPPLY;
    23. DAMAGE INCURRED WHILE MOVING THE COVERED PRODUCT TO ANOTHER LOCATION;
    24. MODIFICATIONS TO MEET CHANGES IN FEDERAL, STATE OR LOCAL CODES AND REGULATIONS;
    25. IMPROPER INSTALLATION OF COMPONENTS OR PERIPHERALS.
  4. CONDITIONS
    1. Renewal: This Agreement is renewable at Our discretion. Renewal cost reflects the age of the Covered Product and service costs at time of renewal.
    2. Transferability: This Agreement is transferable by the original purchaser for the balance of the original extended protection period. The Covered Product may be registered by mailing information to the Administrator, including the agreement reference number, date of new ownership, new owner's name, complete address, and telephone number.
    3. Territorial Limitation: This Agreement does not cover products located outside of the 50 states of the United States of America, including the District of Columbia.
    4. Subrogation: If We pay for a loss, We may require You to assign Us Your rights of recovery against others. We will not pay for a loss if You impair these rights to recover. Your rights to recover from others may not be waived.
    5. Dispute Resolution - Arbitration: This Agreement requires binding arbitration if there is an unresolved dispute between You and Us concerning this Agreement (including the cost of, lack of or actual repair or replacement arising from a breakdown). Under this Arbitration provision, You give up your right to resolve any dispute arising from this Agreement by a judge and/or a jury. You also agree not to participate as a class representative or class member in any class action litigation, any class arbitration or any consolidation of individual arbitrations. In arbitration, a group of three arbitrators (each of whom is an independent, neutral third party) will give a decision after hearing Your and Our positions. The decision of a majority of the arbitrators will determine the outcome of the arbitration and the decision of the arbitrators shall be final and binding and cannot be reviewed or changed by, or appealed to, a court of law. To start arbitration, either You or We must make a written demand to the other party for arbitration. This demand must be made within one (1) year of the earlier of the date the breakdown occurred or the dispute arose. You and We will each separately select an arbitrator. The two arbitrators will select a third arbitrator called an "umpire." Each party will each pay the expense of the arbitrator selected by that party. The expense of the umpire will be shared equally by You and Us. Unless otherwise agreed to by You and Us, the arbitration will take place in the county and state in which You live. The arbitration shall be governed by the Federal Arbitration Act (9 U.S.C.A. § 1 et. seq.) and not by any state law concerning arbitration. The rules of the American Arbitration Association (www.adr.org) will apply to any arbitration under this Agreement. The laws of the state of Illinois (without giving effect to its conflict of law principles) govern all matters arising out of or relating to this Agreement and all transactions contemplated by this Agreement, including, without limitation, the validity, interpretation, construction, performance and enforcement of this Agreement.
    6. Cancellation: You may cancel this Agreement for any reason at any time. To cancel, contact the Selling Retailer within thirty (30) days of receipt of Your Agreement for a full refund. After thirty (30) days, contact the Administrator in writing to receive a pro-rata refund based on the time expired less a twenty-five dollar ($25) cancellation fee, or ten percent (10%) of the purchase price (whichever is less), less the cost of claims paid. We may not cancel this Agreement except for fraud, material misrepresentation or non-payment of premium by You. Notice of such cancellation will be mailed to You at least thirty (30) days prior to cancellation and will include the effective date and reason for cancellation. If We cancel, the return premium is based upon one-hundred percent (100%) of the unearned pro-rata premium.
    7. Entire Agreement: This is not a contract of insurance. This is the entire Agreement between the parties, and no representation, promise or condition not contained herein shall modify these items. The Obligor under this Agreement is insured by a policy of insurance issued by Virginia Surety Company, Inc., [175 West Jackson Blvd, Chicago, Illinois, 60604], [(800) 209- 6206].
  5. STATE VARIATIONS
    State Variations: The following state variations will control if inconsistent with any other provisions:
    1. In Arizona: In Section 3 "WHAT IS NOT COVERED," exclusion (E) is removed. The following statement is added to Section 4.E "Dispute Resolution - Arbitration": Arbitration does not preclude the Arizona consumer's right to file a complaint with the Arizona Department of Insurance, Consumer Affairs Division 800-325-2548. The following statement is added to section 4.F "Cancellation": No claim incurred or paid will be deducted from the amount to be returned in the event of cancellation. See also (22) below.
    2. In Arkansas: The following statement is added to Section 4.G "Entire Agreement": If the Administrator does not pay a claim within sixty (60) days of submitting the claim, the claim can be submitted to the insurer at the above address. A claim submitted to the insurer may include a claim of the unearned premium in the event of a cancellation. The following is added to this Agreement: This Agreement does not exclude pre-existing conditions. See also (21) below.
    3. In California: The following statement is added to Section 4.E "Dispute Resolution - Arbitration": This arbitration provision does not prohibit a California resident from following the process to resolve complaints as outlined by the California Bureau of Electronic and Appliance Repair (BEAR). To learn more about this process, You may contact BEAR at 1-800-952-5210, or You may write to Department of Consumer Affairs, 3485 Orange Grove Avenue, North Highlands, California, 95660, or You may visit their website at www.bear.ca.gov. Section 4.F "Cancellation" is amended as follows: In the event You cancel this Agreement within sixty (60) days of receipt of this Agreement, You shall receive a full refund of any payments made by You under this Agreement. In the event You cancel this Agreement after sixty (60) days of receipt of this Agreement, you shall receive a prorate refund of any amount paid based upon elapsed time less an administrative fee not to exceed ten percent (10%) of the price of this Agreement or twenty-five dollars ($25.00), whichever is less, and less any claims that have been paid or repairs that have been made.
    4. In Connecticut: The following statement is added to Section 4.E "Dispute Resolution - Arbitration": The State of Connecticut has established an arbitration process to settle disputes arising from service agreements. If You purchased this Agreement in Connecticut, You may pursue arbitration to settle disputes between You and the provider of this Agreement. A written complaint may be mailed to: State of Connecticut, Insurance Department, P. O. Box 816, Hartford, CT 06142-0186, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the Covered Product, the cost of repair and a copy of this Agreement. The following statement is added to section 4.F "Cancellation": You may cancel this Agreement if You return the Covered Product, or if the Covered Product is sold, lost, stolen or destroyed. See also (22) below.
    5. In Florida: Section 4.E "Dispute Resolution - Arbitration" is removed. Section 4.F "Cancellation" is amended as follows: If You cancel this Agreement, You will receive a pro-rata refund based upon ninety percent (90%) of the unearned pro-rata premium less the cost of any claims paid or repairs made on Your behalf. If We cancel this Agreement, return of premium shall be based upon one hundred percent (100%) of unearned pro- rata premium.
    6. In Georgia: In Section 3 "WHAT IS NOT COVERED", exclusion (E) is changed to: "Any and all pre-existing conditions known by You that occur prior to the effective date of this Agreement and/or any costs to repair any product sold used, damaged or "as-is" including but not limited to floor models, demonstration models, etc." Section 4.E "Dispute Resolution - Arbitration" is removed. Section 4.F "Cancellation" is amended as follows: If You cancel after sixty (60) days of receipt of Your Agreement, You will receive a pro-rata refund of the Agreement price. We may not cancel this Agreement except for fraud, material misrepresentation, or nonpayment by You. Any refund owed and not paid as required is subject to a penalty equal to twentyfive percent (25%) of the refund owed and interest of eighteen percent (18%) per year until paid; however, such penalty shall not exceed fifty percent (50%) of the amount of the refund. If we cancel this Agreement, notice of such cancellation will be in writing and given at least thirty (30) days prior to cancellation. Cancellation will comply with Section 33-24-44 of the Code of Georgia. Claims paid and cancellation fees shall not be deducted from any refund owed as a result of cancellation. See also (22) below.
    7. In Michigan: The following statement is added to Section 2.A. "Term": If performance under this Agreement is interrupted because of a strike or work stoppage at Our place of business, the effective period of the Agreement shall be extended for the period of the strike or work stoppage.
    8. In Missouri: The following statement is added to Section 4.G "Entire Agreement": If the Administrator does not pay a claim within sixty (60) days of submitting the claim, the claim can be submitted to the insurer at the above address. A claim submitted to the insurer may include a claim for return of the unearned premium in the event of a cancellation. See also (21) below.
    9. In Nevada: The following statement is added to Section 4.F "Cancellation": No claim incurred or paid will be deducted from the amount to be returned in the event of cancellation. See also (21) below.
    10. In New Hampshire: The following statement is added to Section 4.G "Entire Agreement": If the Administrator does not pay a claim within sixty (60) days of submitting the claim, the claim can be submitted to the insurer at the above address. In the event You do not receive satisfaction under this Agreement, You may contact the New Hampshire Insurance Department, 21 South Fruit Street, Concord, New Hampshire, 03021, (603) 271-2261.
    11. In New Mexico: Section 4.F "Cancellation" is amended as follows: If this Agreement has been in force for a period of seventy (70) days, We may not cancel before the expiration of the Agreement term or one (1) year, whichever occurs first, unless:
      1. You fail to pay any amount due;
      2. You are convicted of a crime which results in an increase in the service required under the Agreement;
      3. You engage in fraud or material misrepresentation in obtaining this Agreement; or
      4. You commit any act, omission, or violation of any terms of this Agreement after the effective date of this Agreement which substantially and materially increase the service required under this Agreement. See also (21) below.
    12. In North Carolina: Section 4.F "Cancellation" is amended as follows: We may not cancel this Agreement except for nonpayment by You or for violation of any of the terms and conditions of this Agreement. The following statement is added to Section 4.G "Entire Agreement: You understand that the purchase of this Agreement is not required to purchase or to obtain financing for the Covered Product. See also (21) and (22) below.
    13. In Oklahoma: The following statement replaces Section 4.F "Cancellation": You may cancel this Agreement for any reason at any time. To cancel, contact the Selling Retailer of the Covered Product within thirty (30) days of receipt of Your Agreement for a full refund. After thirty (30) days, contact the Administrator in writing to receive a refund based on 90% of the unearned pro-rata premium less a twenty-five dollar ($25) cancellation fee, or ten percent (10%) of the unearned pro-rata premium (whichever is less), less the cost of claims paid. We may not cancel this Agreement except for fraud, material misrepresentation or non-payment by You. Notice of such cancellation will be mailed to You at least thirty (30) days prior to cancellation and will include the effective date and reason for cancellation. If We cancel, the return premium is based on one- hundred percent (100%) of the unearned pro-rata premium. The following statement is added to Section 4.G "Entire Agreement": This Agreement is not issued by the manufacturer or wholesale company marketing the Covered Product covered by this Agreement. This Agreement will not be honored by such manufacturer or wholesale company. Oklahoma does not review commercial service contract language (only personal). Coverage afforded under this contract is not guaranteed by the Oklahoma Insurance Guaranty Association.
    14. In Oregon: Section 4.E "Dispute Resolution - Arbitration" is removed.
    15. In South Carolina: The following statement is added to Section 4.G "Entire Agreement": If You purchased this Agreement in South Carolina, complaints or questions about this Agreement may be directed to the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina 29202-3105, telephone number (803) 737-6180. See also (21) below.
    16. In Texas: The following statement is added to Section 4.F "Cancellation": If You cancel Your Agreement within sixty (60) days of receipt of Your Agreement, Your Agreement will be voided. If Your Agreement is voided and You do not receive a refund or credit within thirty (30) days of receipt of the returned service Agreement, You may request a refund from Virginia Surety Company, Inc., [175 West Jackson Blvd, Chicago, Illinois, 60604], and a ten percent (10%) penalty per month shall be applied to the refund. The following statement is added to Section 4.G "Entire Agreement": If You purchased this Agreement in Texas, unresolved complaints or questions concerning the regulation of service agreements, may be addressed to the Texas Department of Licensing and Regulation at PO Box, 12157, Austin, TX 78711, telephone number (512) 463-2906 or 800-803-9202. See also (22) below.
    17. In Utah: Section 4.E "Dispute Resolution - Arbitration" is removed and replaced with: Any matter in dispute between You and Us may be subject to arbitration as an alternative to court action pursuant to the rules of the American Arbitration Association, a copy of which is available on request from Us. Any decision reached by arbitration shall be binding upon both You and Us. The arbitration award may include attorney's fees if allowed by state law and may be entered as a judgment in any court of proper jurisdiction. The laws of the state of Illinois (without giving effect to its conflict of law principles) govern all matters arising out of or relating to this Agreement and all transactions contemplated by this Agreement, including, without limitation, the validity, interpretation, construction, performance and enforcement of this Agreement. Section 4.F "Cancellation" is amended as follows: We can cancel the Agreement during the first sixty (60) days of the initial annual term by mailing to You a notice of cancellation at least thirty (30) days prior to the effective date of cancellation except that We can also cancel the Agreement during such time period for nonpayment of premium by mailing You a notice of cancellation at least ten (10) days prior to the effective date of cancellation. After sixty (60) days have elapsed, We may cancel the Agreement by mailing a cancellation notice to You at least ten (10) days prior to the cancellation date for cancellations due to nonpayment of premium, and thirty (30) days prior to cancellation date for any of the following reasons: (a) material misrepresentation, (b) substantial change in the risk assumed, unless We should reasonably have foreseen the change or contemplated the risk when entering into the Agreement, (c) substantial breaches of contractual duties, conditions, or warranties. The notice of cancellation must be in writing to You at Your last known address and contain all of the following: (1) the Agreement number, (2) the date of notice, (3) the effective date of the cancellation and, (4) a detailed explanation of the reason for cancellation. The following statement is added to Section 4.G "Entire Agreement": Coverage afforded under this Agreement is not guaranteed by the Property and Casualty Guaranty Association. Proof of loss should be furnished by You to the Administrator as soon as reasonably possible. Failure to furnish such notice or proof within the time required by this Agreement does not invalidate or reduce a claim. This Agreement is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. See also (22) below.
    18. In Washington: The following statement is added to Section 4.G "Entire Agreement": If the Administrator does not pay a claim within sixty (60) days of submitting the claim, the claim can be submitted to the insurer at the above address. You are not required to wait sixty (60) days before filing a claim directly with the insurer. See also (21) below.
    19. In Wisconsin: In Section 3 "WHAT IS NOT COVERED", exclusion (M) is removed. The following statement is added to Section 4.D "Subrogation": The Agreement holder will be made whole before We retain any amount we may recover. The following statement is added to Section 4.E "Dispute Resolution - Arbitration": Mandatory arbitration is not permitted. Both parties must agree to participate. If one party disagrees to participate, this arbitration provision becomes null and void. The following statement is deleted from Section 4.E "Dispute Resolution - Arbitration": You give up your right to resolve any dispute arising from this Agreement by a judge and/or a jury. You also agree not to participate as a class representative or class member in any class action litigation, any class arbitration or any consolidation of individual arbitrations. The following statement is added to Section 4.F "Cancellation": Claims paid or the cost of repairs performed shall not be deducted from the amount to be refunded upon cancellation of this Agreement. The following statement is added to Section 4.G "Entire Agreement": This Agreement is subject to limited regulation by the Office of the Commissioner of Insurance. Proof of loss should be furnished by You to the Administrator as soon as reasonably possible and within one (1) year after the time required by this Agreement. Failure to furnish such notice or proof within the time required by this Agreement does not invalidate or reduce a claim. See also (22) below.
    20. In Wyoming: The following statement is added to Section 4.E "Dispute Resolution - Arbitration": Arbitration can only be final and binding if agreed to by the parties involved and in a separate written agreement. See also (21) and (22) below.
    21. In Alabama, Arkansas, Hawaii, Maryland, Minnesota, Missouri, Nevada, New Mexico, New York, North Carolina, South Carolina, Washington and Wyoming: The following statement is added to Section 4.F "Cancellation": If You cancel Your Agreement within sixty (60) days of receipt of Your Agreement and do not receive a refund or credit within thirty (30) days of receipt of the returned service Agreement, a ten percent (10%) penalty per month shall be applied to the refund.
    22. In Alabama, Arizona, Connecticut, Georgia, Illinois, Kentucky, Montana, New York, North Carolina, Ohio, Oregon, Texas, Utah, Wisconsin and Wyoming: The following statement is added to Section 4.G "Entire Agreement": If the A dministrator does not pay a claim within sixty (60) days of submitting the claim, the claim can be submitted to the insurer at the above address.

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Privacy Policy and Terms of Use

The following information explains our policy regarding any personal information you may supply to us when using the Web site. By accessing and using the Web site, you agree to the terms of the Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site. LIVESTRONG® Fitness reserves the right to change the Privacy Policy from time to time at its sole discretion.

LIVESTRONG® Fitness respects the privacy of its users. LIVESTRONG® Fitness recognizes the importance of protecting personal information you may supply us when visiting our Web site. Our policy is to use the information we acquire from users when you complete a contact form for internal business purposes only, and maintain appropriate security measures to keep the information private. LIVESTRONG® Fitness will not sell, trade or rent your personal information and will not share your name, address, e-mail address or other personal information with anyone outside of LIVESTRONG® Fitness.

Some areas of our site may require you to complete a contact form in order to access certain information. LIVESTRONG® Fitness only stores the personal information you provide. In this case your contact information needs to be completed only once in order to view all the secure pages on our Web site. This information is saved in a secure environment and is kept for our records and to make it easier for you to use our services. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ reasonable and current Internet security methods and technologies.

The LIVESTRONG® Fitness Web site may save information on your system in the form of a "cookie" to access secure information or to better track usage of our Web site. There is no personally identifiable information stored in the cookie. A cookie is either a small text file that is stored on your hard drive, or some information that is stored in memory until you close your browser. Web pages that write and read cookies can only interact with the cookie files(s) for your browser and a cookie can only be accessed by the same domain server that sent it. This saves you from having to re-enter the same information as you access secure information. No third party has access to the information we collect this way. Your privacy is important to LIVESTRONG® Fitness and we will only use cookies as an enabling tool.

From time to time, we may contact you to request feedback on your experience using the Web site to assist us in improving the site. In addition, we may contact you to request feedback on your LIVESTRONG® Fitness product usage.

Please note that LIVESTRONG® Fitness is not responsible for the content or privacy policies of other Web sites to which the LIVESTRONG® Fitness Web site may link.

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