Troubleshooting

We designed and manufactured our treadmills to give you a one-of-a-kind workout experience. If anything is keeping you from having that workout and reaching your fitness goals, we're going to help you fix it. The problem/resolutions below cover the most common issues.

Have an uncommon problem, or need an uncommon solution? Just give LIVESTRONG® Fitness Tech Support a call toll free at 1-877-548-7864, or you can contact us using this online form.

Below are the most common issues that arise with treadmills:

I cannot find my power cord/I damaged my power cord.

Replace Power Cord

Replacement power cords are available from LIVESTRONG® Fitness. First, determine which cord will work with your product by checking the accessories store, where you can also purchase the replacement power cord.

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The message 'safety key off' scrolls across the console display window.

Safety Key

Make sure safety key is properly inserted. See chart for more details.

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The elevation function is not working properly.

Double check that all connections are secure

  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify.
  • Unplug treadmill from wall outlet. Wait 60 seconds, allowing lower board to discharge built-up energy.
  • Remove motor cover.
  • Verify that there are no lights lit on the lower circuit board.
  • Verify that all wires are securely and correctly placed on the lower circuit board, especially the large wire harness on the top of the circuit board with 12 different colored wires coming out of it.
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All or some of the keys on the console do not work.

Massage Keypads

  • Unplug treadmill from wall outlet.
  • While standing on both side rails, firmly massage over all keys in a circular motion.
  • Plug in the treadmill and recheck console keys.
  • CORRECTIVE ACTION: If massaging doesn't work, move to resolution #2.

Upper Board Ribbon Cable Connections

  • Unplug treadmill from wall outlet. Wait 60 seconds, allowing lower board to discharge built up energy.
  • Remove screws that hold the console electronics to the console housing.
  • From the top of the console, gently lift the console faceplate and electronics from the console housing.
  • Verify that the ribbon cable connections are properly and securely in place. The ribbon cable is a thin clear cable with white stripes that connects to the bottom of the upper board. The ribbon cable should fit snugly into place.

CORRECTIVE ACTION: Secure ribbon cable connections. If unable to secure connections, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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Can't acquire/read heart rate.

Grip Pulse Heart Rate Monitor Use

  • Good contact with the grip is essential. Before taking pulse, stop walking and step on side rails and place hands on contacts.
  • Try gripping the handlebar contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 10-20 seconds at a time for an accurate reading.
  • Static electricity can damage the heart rate grip receiver and/or grips and cause either an "HR" or no reading at all.
  • View troubleshooting chart for more details.

CORRECTIVE ACTION: If these options do not resolve heart rate issues, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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Excessive static electricity/erratic heart rate readings.

Rubber Mat

Place a rubber mat under the treadmill to reduce the static carried from the carpet. They are typically found at department stores or treadmill specialty stores. We also have mats available through the LIVESTRONG® Fitness e-store (link to mat sale page)

Lubricate Deck

Refer to your owner's manual on how to properly lubricate the machine.

Eliminate Static

  • Stay away from nylon clothing. Wear cotton clothing to reduce static on the body.
  • Use an anti-static spray on clothing and/or around treadmill.
  • Try a different pair of shoes. Some shoes seem to add to static shocks.
  • Use humidifier to increase humidity in the air.

Improper Grounding

There may be an improper grounding of the heart rate receiver. Inspect the heart rate receiver to insure that grounding wire is attached.

Replace Belt

There may be defective grounding fibers in the running belt. Feel the underside of the running belt. It should have a smooth cottony feel to it.

Corrective Action: If it is rough or worn, call LIVESTRONG® Fitness Tech Support at 1-877-548-7864 to ask about running belt replacement. Running deck should be lubricated if the belt is replaced.

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My running belt does not move.

Check cables or loose wires.

Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify.

Make sure the console cable is not pinched or damaged in any way.

Turn the power off, unplug the power cable and wait 60 seconds. Remove the motor cover. Wait until all red LED lights have gone off on the motor control board before proceeding. Next, verify that none of the wires connected to the lower board are loose or disconnected.

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No console display.

Power Source

Verify that the power cord is securely plugged into the wall outlet.

Verify that the treadmill switch is turned on. If the red light on the switch is on, refer to no console display below.

CORRECTIVE ACTION: If red switch light is on refer no console display below. If switch light is not lit, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

Crimped Power Cable

Unplug treadmill from wall outlet. Wait 60 seconds, allowing lower board to discharge built up energy.

Check power cord for pinches or crimps.

CORRECTIVE ACTION: If power cord is pinched or crimped, call LIVESTRONG® Fitness Tech Support at 1-877-548-7864 for a replacement or visit our LIVESTRONG® Fitness e-store (link to store).

Appropriate Circuit

Verify that the treadmill is on a dedicated 20-amp circuit. CONTACT AN ELECTRICIAN TO VERIFY IF NECESSARY.

Tripped Circuit Breaker

Find the power control box for outlet and verify that specified circuit has not been tripped.

CORRECTIVE ACTION: If the circuit breaker is tripped, reset breaker and try machine again. If breaker trips again, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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Running belt is loose, drifting or slipping.

Tension Belt

Refer to your treadmill owner's manual for instructions on how to adjust the treadmill's running belt or view instructions here.

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The banding straps were removed before Assembly Step 1 was completed.

The air shocks have been engaged prematurely.

  1. Tilt the machine on its nose by lifting the deck (light end) upwards.
  2. Step on the foot latch and fold down the deck so that it is horizontal.
  3. You may now proceed with Assembly Step 1.
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The message "LUBE" or "LUBE BELT" scrolls across the console display window. The treadmill will not operate while the message is displayed.

Lubricate

  1. Temporarily suspend the message for five miles by holding the STOP key for five seconds.
  2. Click here for detailed instructions on how to lubricate your machine properly.
  3. Reset the console by pressing the STOP and SPEED "+" or "^" for five seconds.

If you need to purchase additional lubricant for your treadmill, please visit the LIVESTRONG® Fitness accessories store.

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Treadmill is making noises.

Owner's Manual

Refer to your treadmill owner's manual for information on common questions regarding sounds.

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Treadmill will stop and reset or running speed is erratic.

See "All or some of the keys on the console do not work." or "Upper Board Ribbon Cable Connections"

Power Source

  1. Verify that the treadmill is plugged directly into the wall, not into an extension cord, surge protector or power strip.
  2. CORRECTIVE ACTION: If the treadmill is plugged into an extension cord, surge protector, or power strip, plug the machine directly into the wall.
  3. Verify that the treadmill is on a dedicated 20-amp circuit. CONTACT AN ELECTRICIAN TO VERIFY IF NECESSARY.
  4. Verify circuit is not sharing power with appliances, computers, TV's, etc.
  5. CORRECTIVE ACTION: The treadmill should be plugged into a 20-amp dedicated circuit by itself. Sharing circuits can cause pre-mature failure on inner components.

Console Wiring

  1. Unplug treadmill from wall outlet. Wait 60 seconds, allowing lower board to discharge built up energy.
  2. Remove screws that hold the console electronics to the console housing.
  3. From the top of the console, gently lift the console faceplate and electronics from the console housing.
  4. Check that the console cable (a gray or black cable with a 12 pin connection) is securely attached to the console circuit board.
    CORRECTIVE ACTION: Reattach cable securely if needed. If cable does not stay attached, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.
  5. Replace the console faceplate and replace the screws that hold the console electronics to the console housing.
  6. Locate the 12 pin, male-female connection between the console and mast. Make sure the connection is secure.
    CORRECTIVE ACTION: Reattach the connection securely if needed. If cable does not stay connected, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.
  7. Remove motor cover. Verify that there are no lights lit on the lower circuit board.
  8. Check that the 12-pin console wiring is securely connected to the circuit board.
    CORRECTIVE ACTION: Reattach securely if needed. If cable does not stay attached, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.
  9. Replace motor cover.
  10. Plug treadmill in and check status.

Belt Tension/Lubrication

Refer to your owner's manual on how to tension and lubricate machine properly.

CORRECTIVE ACTION: If the rollers and deck feels hot after a short use, it could indicate lack of lubrication. Call LIVESTRONG® Fitness Tech Support at 1-877-548-7864 for information.

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LIVESTRONG® Fitness ellipticals are engineered for simple operation and fluid movement. But just in case yours isn't as simple or fluid as it should be, we've put together a list of some of the more common problems people might run into. Along with some real simple resolutions.

If you can't find your problem here, or need a fresh resolution, call LIVESTRONG® Fitness Tech Support toll free at 1-877-548-7864, or you can contact us using this online form.

Below are the most common issues that arise with ellipticals:

I cannot find my power adaptor/I damaged my power adaptor.

Replacement Power Adaptor

Replacement power adaptors are available from LIVESTRONG® Fitness. Visit our accessories store to determine which adaptor will work your product and to purchase a new one.

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Console does not show full LCD display in every window.

See "Console resets or has an erratic readout during a workout".

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Console resets or has an erratic readout during a workout.

Weak Batteries

Batteries in console may be weak (non-programmable models that do not plug into wall outlet). Replace the batteries in console with fresh batteries.

Console Connection

  1. If necessary, unplug elliptical from wall outlet. Wait 60 seconds.
  2. Remove the four screws that hold the console on the mast.
  3. Verify that the console's wiring connection points are securely connected and not loose.
  4. CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.
  5. Reassemble the console, plug in the elliptical if necessary and check issue.

If these steps do not resolve problem, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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Elliptical is making a noise.

Check Noises/Clicking

  1. For noise troubleshooting, please follow this Service Maintenance Bulletin or watch this service video.
  2. Check the wheels on the pedal arms making contact with the end caps on the guide rails. Fully extend guide rails to out-most position.
  3. CORRECTIVE ACTION: Fully extend guide rails to out most position.
  4. Check for lack of lubrication on guide rails and roller wheels.
  5. CORRECTIVE ACTION: Using a Teflon based spray, lubricate the wheels and rails of the elliptical.
  6. Check for misalignment of the pedal arms or guide rails.
  7. CORRECTIVE ACTION: If pedal arms or guide rails are misaligned, go back though assembly steps as shown in your owner's manual. If this does not correct the problem, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.
  8. Check that the elliptical trainer is properly leveled.
  9. CORRECTIVE ACTION: Properly level machine according to the instructions in your owner's manual. Double-check assembly steps.

CORRECTIVE ACTION: Review assembly guide and verify that everything was done properly.

If these steps do not correct the problem, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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Elliptical makes a scraping/grinding noise when pedaling at high tension only.

ECB Brake Position

The ECB brake unit positioned too close to flywheel at the factory.

CORRECTIVE ACTION: Reduce the tension level until scraping/grinding noise stops as a temporary measure, then contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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Heart rate is erratic or heart rate function is not working.

Improper Grip

  1. You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  2. Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  3. Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 10-20 seconds at a time for an accurate reading.
  4. Static electricity can damage the heart rate receiver and/or grips and can cause either an "HR" or no reading at all.
  5. Remove the console and verify that the heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

View troubleshooting chart for more details.

Corrective Action: If these options do not resolve heart rate issues, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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No resistance change or erratic or continuous resistance change. Resistance is too hard or too weak.

Tension Cable

Tension cable is not connected to tension knob (1.2E Only). Remove tension knob from the console mast. Verify that the copper cable from the tension knob is seated properly in the keyhole located on the tension knob. Reattach cable if necessary. Refer to your owner's manual on how to properly remove the tension knob.

Tension cable is not connected to the brake or has failed. Contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

Power Supply

Failed or improper power supply is the cause. Verify the power supply and make sure that the adapter is the correct voltage. Voltage information for you unit can be found in the Assembly section of your owner's manual under Parts Included.

Corrective Action: If resistance still does not function properly, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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Wireless chest strap: heart rate is erratic or is not functioning properly.

Interference

Electromagnetic interference may be occurring. Check immediate area for causes of interference: florescent lighting, electric dog fences, large electric motors, etc.

Corrective Action: If the wireless heart rate monitor still does not function properly, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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LIVESTRONG® Fitness bicycles blend the very best in performance and comfort. But just in case your product seems to be lacking in these categories, we put together a list of the most common problems people have with home fitness equipment. Along with simple, step-by-step instructions on how to fix them.

If you're looking for some help, just give LIVESTRONG® Fitness Tech Support a call toll free at 1-877-548-7864, or you can contact us using this online form.

Below are the most common issues that arise with bikes:

Console resets or has an erratic readout during a workout.

Weak Batteries

  1. Batteries in console may be weak (non-programmable models that do not plug into wall outlet).
  2. Replace the batteries in console with fresh batteries.

Console Connection

  1. If necessary, unplug bike from wall outlet. Wait 60 seconds.
  2. Remove the four screws that hold the console on the mast.
  3. Verify that the console's wiring connection points are securely connected and not loose.
  4. CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.
  5. Reassemble the console, plug in the elliptical if necessary and check issue.

If these steps do not resolve problem, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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Can't find the proper saddle/seat position.

Correct Seat Adjustment

The saddle on an upright or the seat on a recumbent bike should be set so that there is a slight bend in your knee at the bottom of your pedal stroke (with the "ball" of your foot over the axel of the pedal).

Saddle Height Adjustment

To set the saddle height on an upright bike, unscrew the seat pin counterclockwise approximately 2 revolutions.

Hold the saddle and pull the knob away from the machine. Position the seat post in the correct position.

Release the pin and turn the knob clockwise so that there is no "side to side" play in the seat post.

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Console does not show full LCD display in every window.

Console Connection

  1. If necessary, unplug bike from wall outlet. Wait 60 seconds.
  2. Remove the four screws that hold the console on the mast.
  3. Verify that the console's wiring connection points are securely connected and not loose.
  4. CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.
  5. Reassemble the console, plug in the elliptical if necessary and check issue.

If these steps do not resolve problem, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

Failed Batteries

Replace batteries.

Console was subject to cold temperatures

Allow machine to warm to room temperature. It may be necessary to gently massage the LCD crystal with your hands to allow for full display. Important note: Pressing against the LCD crystal with excessive force may damage the crystal.

Failed console

Replace console by contacting our Customer Tech Support team at 1-877-548-7864.

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Console does not show speed, RPM or distance during a workout.

Console Connection

  1. If necessary, unplug bike from wall outlet. Wait 60 seconds.
  2. Remove the four screws that hold the console on the mast.
  3. Verify that the console's wiring connection points are securely connected and not loose.
  4. CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.
  5. Reassemble the console, plug in the elliptical if necessary and check issue.

If these steps do not resolve problem, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

Missing rpm magnet on crank assembly or misaligned RPM sensor.

Refer to your owner's manual and visually verify the presence of a magnet and alignment of RPM sensor. Replace/reposition sensor. Contact our Customer Tech Support team for replacement part at 1-877-548-7864.

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Heart rate is erratic or heart rate function is not working.

Improper Grip

  1. You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  2. Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  3. Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 10-20 seconds at a time for an accurate reading.
  4. Static electricity can damage the heart rate receiver and/or grips and can cause either an "HR" or no reading at all.
  5. Remove the console and verify that the heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

View troubleshooting chart for more details.

Corrective Action: If these options do not resolve heart rate issues, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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I cannot find my power adaptor/I damaged my power adaptor.

Replace power adapter.

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Internal noise when pedaling or rough feel while pedaling at higher resistance only.

Brake Rub

Magnetic brake is rubbing against the flywheel. Contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

Surface

Machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your owner's manual for location of levelers.

Bolts

Improper assembly or loose assembly bolts. Verify assembly steps using owner's guide. Tighten all bolts used for assembly.

CORRECTIVE ACTION: If these options do not resolve noise issues, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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No resistance change or erratic or continuous resistance change. Resistance is too hard or too weak.

Tension Cable

Tension cable is not connected to the brake or has failed. Contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

Power Supply

Failed or improper power supply is the cause. Verify the power supply and make sure that the adapter is the correct voltage. Voltage information for you unit can be found in the Assembly section of your owner's manual under Parts Included.

Corrective Action: If resistance still does not function properly, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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Seat slips backward (or the front of the machine moves forward) while pedaling.

Seat Assembly

  1. Verify assembly steps of seat.
  2. Refer to the assembly guide in your owner's manual to verify that the seat is correctly assembled.

Locking Mechanism

Check to see that the seat locking mechanism located directly below the seat bottom is locked when riding.

CORRECTIVE ACTION: If the mechanism is locked and movement still occurs, tighten the two bolts on either side of the seat locking mechanism. If seat continues to slip, contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

Surface

Machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your owner's manual for location of levelers.

Bolts

Loosen all the bolts attached during the assembly process, grease the threads, and tighten again.

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The seat on a upright bike is locked into place but wobbles from side to side.

See Can't find the proper saddle/seat position (LINK TO THIS FAQ)

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When riding the recumbent bike, it feels like the seat will tip to the side.

Proper Leveling

  1. Ensure that the unit is placed on a level floor.
  2. Ensure that the stabilizing feet on the rear frame are correctly positioned on the floor.

Locking Mechanism

  1. Verify locking mechanism is working properly.
  2. Check to see that the seat locking mechanism located directly below the seat bottom is locked when riding.

CORRECTIVE ACTION: Verify assembly steps are correct then contact LIVESTRONG® Fitness Tech Support at 1-877-548-7864.

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