Kayla was great with listening to my concerns and being patient while we trouble shot to determine what the problem was.
James B - Fairport, NY
In a time when good customer service is hard to find, you guys came through with great customer service. I was very, very pleased.
Rick R - Clive, IA
You must have one of the best and quickest customer service departments i've ever dealt with, great job.
Doug P - Tucson, AZ
My experience was awesome. We have an old model elliptical. Joe and Kristen were extremely helpful in identifying the model and part numbers I needed to repair it. Mary was a great help when I ordered the parts. All in all I'm extremely happy wih my experience. Thanks for all the help.
Rick C - Taylors, SC
I was very impressed with your customer support (Kristen and Shawn) , I asked simple questions but they responded highly professional and helped me fix the problem with my elliptical. Non plus ultra! Keep up good work. Thank you again
Sejo S - Richmond, VA
I have always been very happy with the customer service at Johnson Fitness. We have been service providers with Johnson for 8 years or more and have always thought they have the very best service. Keep up the good work!
TreadmillOn E - Clinton, NC
Considering Shawn FAR exceeded my expectiations by being coutrious, helpful, patient and thourough and she was able to get me the right parts the next day - the only way you could improve my experience is to send a personal trainer to my home! If I was ever to need a replacement part again, I feel confident your company would work hard to help me get back in working order fast. While I trust anyone who would help me by phone if I needed help in the future would be excellent, if it was Shawn, I think I might actually find the inconvience of broken equipment enjoyable. Kudos to Shawn, but also to the managment who empower CSRs like Shawn to be their best. What a great organization. This experience with your company will keep you first and foremost in my mind for future equipment purchases.
Rob H - Geneva, IL
Stan was very, very helpful during the conversation. He helped in every way possible; he was even very polite when we both discovered it was probably our fault that the equipment failed.
Paula P - Elizabethtown, NY
This was an extremely good experience. It is obvious that the company isn't trying to dupe the public by sending out a costly tech to determine a problem that is already known. The part was shipped quickly and I replaced it and it works great. Awesome service.....
Jeff W - Auburn, CA
Keep doing what u r! Hard to find good customer service and staff you can understand ! You do both right! Will highly recommend your company.
Ladonna H - North Ridgeland Hills, TX