Stan is a very skilled customer facing representative. Possesses very good listening skills, coupled with feedback. I like the way he would repeat my question to confirm he got it right. I felt like there was genuine concern for my problem and it was going to get resolved. I recommend your product to everyone interested as the quality and performance is exceptional.
Bruce D - Edgewood, KY
Stan was extremely helpful in resolving the issue with my treadmill.
Laura D - Stony Creek, NY
The customer rep I spoke to was friendly, knowledgable and helpfull. She deserves to be promoted.
Ralph L - Des Plaines, IL
Your rep handled the situation extremely well and was very patient and helpful. I am sorry I was so slow at doing some of the things he asked me to do as he likely had other clients on hold, very pleased with him.
Don M - Minnedosa, MB
Great experience and the gentleman I spoke to was the best, helpful. He sent an email link to the answer to problem. The film made fixing the belt easy and we had my treadmill fixed and I could use it the very next day. Thanks for all the help Stan.
Michael B - Gulfport, MS
I was very satisfied with the support i received. Because of that your brand will be top of mind for my next fitness machine purchase.
Steve B - Cortland, OH
Karen was Great --extremely helpful!! Give her a raise.
Jerry F - Yonkers, NY
I was very impressed with the customer support experience with Stan. After the call I told my husband I'd be a loyal customer for life due to the knowledge, patience and helpfulness of your customer support staff.
Beth K - Bollingbrook, IL
With my one phone call , I was able to solve the problem with my treadmill, I could not have gotten better help!
Phillis S - Berea, OH
This experience did exceed my expectations. This is the scond time this part has broken on my eliptical; once on each arm. Stan pulled up my previous record and sent me the correct part immediately. Obtaining the part could not have been easier.
Robert M - Leesburg, VA