Stan was extremely helpful and when asked if he thought I could handle replacing the cord by myself, he emailed me the instructions immediately and let me review them while he was on the phone. Extremely helpful!
Lesa J - Hobe Sound, FL
I appreciate the excellent service you provided me, and this experience will certainly make me even more complimentary of Johnson Health Tech North America's other products.
Debbie C - Nashville, TN
Brian, thanks for making me realize my decision to purchase Livestrong products was a wise decision. Your assistance has been great. I used my 5.0u last night for the first time and am really happy with that decisions well.
Thomas U - Louisville, OH
Thanks again for your quick reply. I've serviced fitness equipment for several years but we've only recently become an official service provider for Johnson Health Tech. I've really been impressed with the communication and customer service in your company.
Seth R - Village Bike & Fitness - Grand Rapids, MI
This is to inform you that the motor arrived and is in perfect operating condition. In fact we have already put 10 miles on it. I cannot fully express our delight at how nice it was dealing with Johnson Health Tech. Even though we did not purchase the highest end model we have received the finest customer service and will check with your companies products the next time we need to purchase fitness equipment. Great job.
Bill D - Tacoma, WA
I would like to complement one of your employees. Stan was AMAZING! He went out of his way to assist me, and solved my problem. He has emailed me back numerous times, and made sure I was satisfied. He is obviously a valuable employee to Horizon. Thank you, and please thank him for helping me.
Rocky B - Tualatin, OR
Thanks for sending me the new part. It solved the problem. The YouTube video was great for installation instructions. Great customer service. Will highly recommend your company.
Robert S - Las Vegas, NV
I must say you folks at Johnson Health Tech North America are fantastic! Your phone and email support is prompt, very courteous, you provide simple and effective instructions, and my inquires were always followed up timely! I can't thank you enough for your excellent support!
Michael S - Royersford, PA
Thank you for being so diligent about my warrantee. You are truly showing great customer service. I have been in retail for over 10 years and it is great to have follow-up like yours! Thank you again for your effort I truly appreciate it.
Matt H - Middleton, ID
Laura was very helpful and courteous.
Nancy M - Greenfield, IN