I have been meaning to write to thank Kristen and compliment the customer service of this company. My husband and I followed Kristen's instructions to clean the head or contacts or something, and now the treadmill runs like new. I am so impressed with her knowledge and generosity of time to help us through this.
Mary Anne H - Kirkwood, MO
Expectations were exceeded. Overall, very impressed.
Bill H - Winnipeg, MB
I don't know how you could improve your service. You exceeded my expectations with forwarding a replacement motor directly to me within the week and providing me with a choice of three service representatives in my town who would be available to install the motor.
Jim C - Calgary, AB
Laura was extremely knowledgeable in analyzing my problem and clearly explained what happened and how to fix it. I was very impressed.
Ronald H - Loundon, TN
We wanted to thank you so much for your wonderful customer service. The level of customer care we received well surpassed the level that one normally receives anywhere nowadays! The courteousness of the customer care associates, as well as the manner in which our case was handled was just phenomenal. We spoke highly of our treadmill previous to this as we were pleased with the product. We now take the time to go above and beyond as well to let everyone know about the amazing customer service your company provides.
Laura, in particular, was just terrific. She made our experience pleasant and was so helpful. We really appreciate the time and effort she gave to us. She was prompt in her responses and very polite. We really appreciated all the help we received.
Thank you again- great products and superb customer service!
Kevin W - Milton, VT
Lindsay-Thanks much for all your help. I'm impressed by your excellent customer service!
Beth G - Toldeo, OH
We purchased a home gym, but learned that the weights that were being sold with it didn't work. I called your company and was sent to Stan. He suggested that I take a picture to send to him to make sure I was getting the right weights. He looked at the pictures and determined just what I needed and got right back to me the same day.
He was very diligent and could not have been kinder, more patient or helpful if I had been his own mother! I just had to let you know what a prize he is! It was great doing business with your company. It seems many companies these days are not willing to go the extra mile for their customers! Yours did and I do appreciate it.
Martha F - Decatur, AL
I had the opportunity to use the Elliptical last night. Everything is fine, its working great.
Your support and communication during this process has probably been the best I've ever received. I'm 200% satisfied with the way my problem was handled, and I won't hesitate to share my good experiences with my friends, family and social network.
John L - Hatboro, PA
Customer service greatly exceeds my expectation. I cant believe I could get the exact part I needed for a several year old product. I love my treadmill and I am glad I get to keep using it.
Craig P - King George, GA
I was pleasantly surprised how knowledgeable the representative was with my area of concern. Keep up the good work!
Michael V - Middletown, MD