Karen was fantastic, you should be very happy to have a customer support person like her. She was knowledgeable, knew what she could do to assist, and when I asked for things beyond her level of authority, she let me know that she would need to speak with her supervisor and would get back to me shortly. She returned my call within about 90 minutes, quicker than she said. Customer service at its finest, it exceeded my expectations.
Doug B - Grand Prairie, AB
Thank you very much for the new motor, I have installed it and it works great. I want to give Kristen and the other people I talked to a big THANK YOU. You people were easy and very helpful to talk to. You had my interests in mind and took very good care of me. You are a rare exception to the norm. Thanks again
Art L - Bellevue, NE
Stan was great in helping me to order a belt for my older Horizon elliptical. My experience with him could not have been any better. I would hope all of your customer reps could be as good as Stan. He was friendly, knowledgeable, and efficient.
Steve M - Charlotte, NC
Every thing was perfect, everybody I talked to was very courteous and helpful. Your company is and example of good customer service.
Robert W - Mount Vernon, IN
Hire as many people like Stan that you can!
Eric W - Stoughten, WI
I wish to honor the persons in charge of my request at your company. As it is always a question of people behind the brand, I will warmly thank Emily , Kayla and Mark. Tim was also very fast to answer to pre-purchase inquiry. So if you're in the market to choose your next cardio machine I hope this helps, by bringing a small positive note among the many complaints I could read on internet.
Gilles P - Candiac, QC
You folks need to give Stan in Sales Support a big raise and a thank you for making me a customer for life!!!
Angie P - Kansas City, MO
I just wanted to say THANK YOU to your customer service team. I recently had an issue with the running belt on my treadmill, your customer support team made me feel like my business mattered. I also work in a customer driven occupation, and understand the importance of meeting or exceeding expectations. Your representative (I'm sorry I didn't write the name down) made it seem like my issue mattered, her follow up was very prompt, and the results were fantastic. I appreciate everything you did, I hope you can use my serial number to find the person I was talking to and pass along my thanks. Customer for life...
Doug B - Grand Prairie, AB
I was very happy with my experience. I was initially skeptical that my treadmill problem could be diagnosed over the telephone, but the technical support representative who ultimately assisted me was very helpful and able to clearly provide direction and support.
Jenny S - State College, PA
I am writing to tell you about the excellent service I received from one of your employees, Stan G. Recently we had trouble with our elliptical machine. I won't go into the details but throughout the course of getting this taken care of, I had the good fortune to end up working with Stan. To get my problem solved, we spoke several times on the phone. Stan was the ultimate in customer service professional. He was patient, offered suggestions, asked all the right questions and ultimately, solved my problem. He was always pleasant on the phone, and treated me as though I was the most important call he had taken that day. Thanks to Stan, I now have a fully functioning Elliptical machine that I can include in my personal exercise routine. The service I received from Stan was superb.
Eric W - Stoughton, WI