From the moment I contacted Stan the problem was in resolve. He was extremely helpful! He was easy to contact and follow up with. I truly felt like he cared that I get my treadmill fixed and get back running. That is important to me and it seemed like it was important to him. You do not find customer service like that very often. Thanks Stan!
Amanda A - New London, WI
If the rest of your customer reps are as friendly and competent as Stan, you have nothing to worry about.
Jerry E - Houma, LA
As this was my first experience with customer support I was absolutely amazed at how knowledgeable and helpful the service rep was, and how thorough he was in explaining how to solve the problem. What I found most surprising is that he was not rushing through the call but taking time to make sure I understood what to do.
Debbie C - Vegreville, AB
I could not have had a better experience! Kristen is an employee you must be very proud of.
George K - Belpre, OH
Stan was knowledgeable and very experienced with the issue I had with my treadmill. He took his time and ran through every possible scenario for the problem I had in order to find the correct diagnosis and remedy. His approach should be a model for all customer service representatives to follow.
Robert S - Quakertown, PA
Thank you so much for your help in regards to my Livestrong treadmill. I really appreciate it. You have great phone etiquette and it was a pleasure talking with you. I certainly hope Johnson Health Tech of North America realizes what a gem they have in you. The phone call was promptly answered and I was taken care of right away instead of answered by a machine, put on hold, and transferred to Zimbabwe. Thank you again!
Christina M - Fort Wayne, IN
That was the best customer service I have EVER received. I appreciate your help and if there is any sort of survey or recommendation I could make I would be more than pleased to do so. Thanks again!
Amanda S - Greenville, MI
Thank you! Thank you! Thank you! Your written words alone were enough to get this senior citizen to know how to fix it. It worked perfectly!
Thank You Laura. Thank You for all of your help and the service dept is unequaled in my opinion. Thanks again.
Randy S - Homosassa, FL
Thank you for the amazing service. You have made me a loyal customer forever.
Mike W - Columbus, OH